Rights and Responsibilities
The Patient Bill of Rights and Responsibilities shall address, at a minimum, the following:
- Choose a health care provider.
- Participate in the development and periodic revision of the care plan.
- Informed consent and the right to decline participation, revoke consent or disenroll at any point in time.
- Be informed in advance of service/care being provided, of the charges, including payment for service/care expected from third parties and any charges for which the patient will be responsible.
- Be treated with respect, consideration, and recognition of patient dignity and individuality.
- Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, staff, or service/care without restraint, interference, coercion, discrimination, or reprisal.
- Receive appropriate service/care without discrimination.
- Be informed of any financial benefits when referred to an organization.
- The right to know about philosophy and characteristics of the patient management program.
- The right to have personal health information shared with the patient management program only in accordance with state and federal law.
- The right to identify the staff member of the program and their job title, and to speak with a supervisor of the staff member if requested.
- The right to receive information about the patient management program.
- The right to receive administrative information regarding changes in or termination of the patient management program
- The responsibility to submit any forms that are necessary to participate in the program, to the extent required by law.
- The responsibility to give accurate clinical and contact information and to notify the patient management program of changes in this information.
- The responsibility to notify their treating provider of their participation in the patient management program, if applicable.
For a minor or a patient needing assistance in understanding these rights, both the patient and the parent, legal guardian, or other responsible person must be fully informed of these rights.
All staff members will understand and be able to discuss the Patient Bill of Rights and Responsibilities with the patient and caregiver(s). Each staff member will receive training during orientation and attend an annual in-service education class on the Patient Bill of Rights and Responsibilities.