How do I properly dispose of my unused medicines?
The FDA and the White House Office of National Drug Control Policy have developed federal guidelines which can be found by clicking on the following link (http://www.fda.gov/forconsumers/consumerupdates/ucm101653.htm). If you have any questions about a specific medication, please call one of the Advanced Pharmacists at 1-855-240-9368.
How do I file a complaint?
Advanced Pharmacy values input from its patients to help ensure the highest quality of service is provided and has adopted a formal Patient Complaint Policy which is provided to all new Advanced patients. In addition you may file a complaint by calling our toll free number at 1-855-240-9368 or by submitting the contact form on our website. Please begin your subject with the word “Complaint”. All complaints will be followed up with a contact from Advanced within 5 business days.
Can I get all of my medications from Advanced in one package?
Advanced will coordinate the timing of your refills to consolidate all of your medications into a single monthly or 90 day shipment.
How do I make a payment?
The easiest way to make a payment is to call our customer service line at 1-855-240-9368 and we can take your check or credit card over the phone. Or, if you want to mail us a check or money order, please send it to:
350 Feaster Road, Suite D
Greenville, SC 29615
What are your hours?
Advanced Pharmacy is open from 7:00am – 7:00pm EST Monday through Friday. We are closed on Saturday & Sunday. Our pharmacists are available 24 hours per day if you have a question or are concerned about a medication.
How can I talk with a pharmacist and when are they available?
24 hours per day 365 days a year! If you have a question about a medication, please do not hesitate to call us at 1-855-240-9368 speak with one of our pharmacists. If your question is not that urgent, you can submit a question from our website http://advcrx.com/contact-us/ or you can send an email to AdvancedPharmacy@AdvancedDiabeticSolutions.net
Can I get my compounded medications from Advanced?
No. Advanced is a non-compounding pharmacy.
Can you mail me my Lortab or other controlled medications?
No. Due to the sensitive nature of controlled substances, we at Advanced feel it is best for you to pick those up at your local pharmacy.
Will you notify me if I have a copay?
Yes. A customer service representative will always give you a call before your credit or debit card is charged. If you do not have a credit or debit card, you can always mail us a check or call our toll free number 1-855-240-9368 and we can process your check over the phone.
How do I approve my refills?
Advanced has a number of ways for you to approve your refills. You can send an email to AdvancedPharmacy@AdvancedDiabeticSolutions.net or click http://advcrx.com/order-a-refill/. But don’t worry, if we don’t hear from you we will call you before you run out to make sure you are still taking the right medications and to verify your address is still correct.
I live in Canada, can you mail me my medications?
No. We are not permitted to mail any medications outside of the US.
How long does it take to receive my medications once I sign up with Advanced?
7 days or less. We will contact you within 24 hours to confirm your enrollment and to follow up with your physician regarding the medications and supplies you have been prescribed. If you have refills at your local pharmacy you would like for us to transfer or if you mail us the prescriptions from your doctor we can usually ship them even faster.
Do you mail insulin and other items that require refrigeration?
Yes, anytime the manufacturer recommends an item remain cold, we will ship those medications to you in an insulated package via FedEx.
Consumer financial responsibilities
Consumer financial responsibilities include out-of-pocket costs such as deductibles, co-pays, and co-insurance. Consumer financial responsibilities for medications is provided in writing to the consumer, when requested. The consumer will be informed in advance of service/care being provided, of the charges, including payment for service/care expected from third parties and any charges for which the patient will be responsible.